1. Log into the Support Portal
2. Click My Cases in the upper left corner.
3. You’ll see a list of all of your cases, as well as those you’re cc’d on. Click a case to launch it.
4. You can review the case details here. You can click New to submit a comment with an update or additional request (e.g. to escalate or adjust the severity of the case).
5. If you type a comment, please make sure to click Save to make sure your changes are saved.